NATCO staff members receive training on new customer system

The staff of local broadband services provider, NATCO Communications, Inc., recently attended training sessions for a newly integrated customer account management and billing system. The new system provides enhanced features for customers including access via the web or a mobile app to billing information, payment options, trouble requests and personalized account notifications. The system allows customers greater flexibility to connect with NATCO and features a new portal for customer access and account management called SmartHub.

The system is a product of the National Information Solutions Cooperative (NISC), a national provider of software systems for utilities and telecommunications companies. The NISC system implemented by NATCO is specifically designed for use by telecommunications companies and is used by other broadband service providers throughout the U.S. The training sessions for NATCO staff consisted of multiple sessions and were led by NISC representatives.

Because the NISC system replaces the previous billing and payment systems, all NATCO customers are encouraged to sign up for the new SmartHub portal at https://natco.smarthub.coop/ .

NATCO President and General Manager, Steven Sanders, Jr., says the new system will allow seamless transfer of information between departments and makes it easier for NATCO to connect and provide solutions for their customers.

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