(HOUSTON) — Texas cities and towns hit by Hurricane Harvey are at a critical point in recovering from the storm and catastrophic flooding, and the Federal Emergency Management Agency is on the ground to help, the agency’s coordinating officer, Kevin Hannes, said.
“Now is that critical time when we move from response to recovery,” Hannes told ABC News’ “Good Morning America” Tuesday. FEMA is focused on “letting us start helping them with that recovery.”
Hannes said Texans affected by Harvey are “survivors” rather than “victims.”
“Survivors are able to not only have us help them, but they’re able to help their community,” said Hannes, who was interviewed from a high school auditorium from Houston. “As you saw during the response, it was Texans helping Texans.”
Hannes also praised efforts by Good Samaritans from Louisiana like the Cajun Navy who crossed state lines to aid in the recovery efforts once Harvey made landfall.
As with any major effort, there can be hitches in the system, and Hannes was clear that anyone eligible who may initially be denied FEMA support should reapply.
There could be a simple problem such as a duplicate registration or incomplete application.
“Never take the first ‘no.’ There’s always appeals that can be done, and we work with each individual family to maximize them” Hannes said.
Many Texans have been displaced from their homes and may have lost everything in the flooding.
To meet the urgent need, Hannes said that the federal government is already providing Harvey survivors with $500 cash each to help buy clothes and food. Survivors are also getting personal identification numbers that entitle them to discounts at local hotels.
“FEMA picks up the tab for the hotel, so we’re paying the hotel. We actually pay the government rate; we work that out with the hotels,” he said.
Beyond the most immediate needs for shelter, Hannes said FEMA is intent on providing a “solution to house all these people until they can get them permanently back into their homes.”
Copyright © 2017, ABC Radio. All rights reserved.