The Arkansas Department of Transportation (ArDOT) has announced the launch of a new customer service platform known as “Ask ArDOT.”
Ask ArDot is said to be a streamlined way for the public to submit questions and comments and communicate with ArDot employees about topics pertaining to Arkansas’ highways and interstates. This includes anything from construction project details, potholes, trucking permits and job applications.
ArDot Director Lorie Tudor states, “ARDOT has always prided itself on its high standard of communication with the public. This new customer service platform furthers that commitment. This software allows us to track stakeholder input and inquiries, and to use that data to better serve the citizens of Arkansas.”
Ask ArDot can be accessed by visiting ARDOT.gov, clicking the “Contact Us” tab and clicking the link to the Ask ArDot platform. Citizens will then be prompted to create an account with their email which will give ArDot employees a way to communicate back and forth with citizens.
Once logged in, citizens may choose from a variety of different categories to submit inquiries. Also accessible are Frequently Asked Questions, quick links and popular topics. Once the inquiry is submitted, citizens may log back into the account at any time to view updates and communicate one-on-one with ArDot.
Ask ArDot allows citizens to ask questions, get information and track the status of inquiries. The goal of Ask ArDot is to ensure citizens have a customer service experience that is said to be easy, thorough and timely.
To learn more about how to use Ask ArDot, click here.
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